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Anthony Lance, Founder of Phatrice

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What’s your story?
I studied Chinese language and culture for many years eventually achieving a master degree in Chinese Studies. Having become fluent in Mandarin, in 2007 I was hired by a US company to be responsible for establishing and growing the business in the Greater China region. After four years of exponential growth the business was bought out by a Fortune 100 company and continues to grow to this day. In 2013 Matt Davies, one of my colleagues, began to discuss how we could potentially pioneer a company in Hong Kong that would be more meaningful. Having traveled extensively throughout Asia, we both became aware of the extreme social and environmental challenges being faced by local communities. After about 12 months of research we discovered that there were in fact many initiatives that had been started to help address these issues, but despite their great intentions, lacked the sales and marketing skills to take their development projects to the next level. Since we both came from Sales and Marketing, we saw an opportunity to become the missing piece in the puzzle.

What excites you most about your industry?
Regular reports are released containing consumer studies, showing that over half of people in Hong Kong said that they would be willing to pay more money for a product if they were confident that it was made in a socially or environmentally responsible way. The statistic still surprises people in Hong Kong when we share it, but we believe that although Hong Kong is not a large market in terms of scale, we believe strongly that this is the right place to be PhatRice’s launchpad to reach Asia and eventually the whole world.

Just in the last 12 months we have seen an eco magazine launch in Hong Kong as well as a number of new initiatives, many of which will have social impact all over Asia. I believe every person has the potential to do something good, if they are given a good opportunity. We hope that PhatRice is that opportunity!

What’s your connection to Asia?
I spent High School and University studying Mandarin and spent the summers doing internships and traveling throughout China. One such internship took me to the mountains of Yunnan where I was working to source hand-crafted goods from local Minority groups. Seeing the incredible impact of this business on their lives and culture was one of the main inspirations that eventually led to the founding of PhatRice.

PhatRice Founders

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Favourite city in Asia for business and why?
Although not at the top of the list of best place to live, Hong Kong is most definitely my favourite city for business in Asia. For starting a new business there is an incredible amount of talent, expertise and finances right at your fingertips, making the speed at which a business can operate unlike anywhere else in the world.

What’s the best piece of advice you ever received?
A lot of people tell you to just “go for it” or to just take a risk in order to be entrepreneurial. In contrast our founding team spent over a year doing market research, organizing small events, securing outstanding advisors, and developing product partners well before we actually started building the site. We needed to prove that the model would work before we could raise the investment that we needed. Certainly there is no replacement for acting quickly, but it also takes a lot of patience and humility for someone to become a truly successful business leader.

What have you just learnt recently that blew you away?
The Alibaba IPO in the US was a real eye-opener for me, as well as a lot of people around the world. It really gave me a sense of confidence that not only are we in the right location, building a dynamic online platform is something that can truly change the world.

If you had your time again, what would you do differently?
Nothing. Every great decisions and every mistake have been key to getting to where we are now, so I treasure every experience equally.

How do you unwind?
I play American Football on the weekends and I play music in my church worship band, as well as in my free time.

Favourite Asian destination for relaxation? Why?
Thailand. Great beaches, great food, very hospitable people, and affordable. Everything you could want.

Everyone in business should read this book:
Start Something that Matters, by Blake Mycoskie, the founder of TOMS shoes.

Shameless plug for your business:
PhatRice finds, curates and features the world’s most inspirational products, that are not only ethical and sustainable, but are also extremely well designed. Let everything that you wear or use be a statement to the world that you believe in change, that the real value of our possessions is not the price tag, but rather the story of the people and resources that go into creating each item. Join this consumer revolution and help us make a real difference for good!

How can people connect with you?
Phatrice.com
@phatricegoods

This interview was part of the Callum Connect’s column found on The Asian Entrepreneur:

CallumConnects

Callum Laing has started, built, bought and sold half a dozen businesses in a range of industries across two continents. He is the owner of Fitness-Buffet a company delivering employee wellness solutions in 11 countries and he is also the CEO of Entrevo Asia, a company that runs 40 week Growth Accelerator programs.

Take the ‘Key Person of Influence’ scorecard <http://www.keypersonofinfluence.com/scorecard/>

Connect with Callum here:
twitter.com/laingcallum
linkedin.com/in/callumlaing
Get his free ‘Asia Snapshot’ report from www.callumlaing.com

Callum Connects

Elizabeth Wu, Co-founder & COO of Trehaus

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Elizabeth Wu is making work-life integration a reality for working parents in her new family friendly coworking space.

What’s your story?
I co-founded a coworking space in Singapore that comes complete with a child-friendly facility. We’re the first of our kind here and we’ve been making work-life integration a reality for working parents since we opened.

What excites you most about your industry?
We are the first of our kind, and there’s no other coworking space like us. Sure, there are plenty of coworking spaces in Singapore, but we are the pioneers of championing ‘BYO-kid’ to work by creating a conducive workspace and enriching kids play, all under one roof.

What’s your connection to Asia?
I was born and bred in Singapore. I’m a local through and through.

Favourite city in Asia for business and why?
Singapore, of course! It’s safe, well-regulated and has a diverse community. Barriers to entry for starting up a business is low, and generally there is good support for small to medium enterprises and startups, which is great.

What’s the best piece of advice you ever received?
“Life is short. Do stuff that matters.” I think I decided to do “stuff that matters” a long time ago and that’s why I became an educator. When motherhood beckoned, I decided again, to do “stuff that matters” by staying home to be with my kids. Then, I began to desire a meaningful career while raising my kids. So, I decided to take the plunge into entrepreneurship, because I am governed by wanting to “do stuff that matters!”

Who inspires you?
So many people inspire me. My members at Trehaus inspire me with the things they do and the changes they make. But if I have to pick someone, it would be Elim Chew, founder of 77th Street; who is a seasoned entrepreneur. She started from humble beginnings, went through setbacks and never said never to new journeys in entrepreneurship. I love that she always looks for ways to give back to society and mentor the next generation with her wealth of wisdom and experiences.

What have you just learnt recently that blew you away?
I learned the 5-by-5 rule recently: That is, ‘if it’s not going to matter in 5 years, don’t spend more than 5 minutes being upset by it.’ This helps me puts things in perspective, and I try to remember this every time the urge comes to dwell, to brood, to beat myself up or to sweat the small stuff.

If you had your time again, what would you do differently?
I would definitely be more careful with the people I hired to build the team. I’ve learned that it is important to find and build an entrepreneurial team that will plough and work hard alongside the founders. Like Jack Ma once said, “Don’t hire the most qualified candidate. Hire the craziest.” I should have done that right from the start. It would save us so much time and heartache.

How do you unwind?
I take long walks to clear my or I go for a fruitful session of self care, like yoga or a massage.

Favourite Asian destination for relaxation? Why?
I really enjoy getting out of Singapore to the outskirts of Bangkok to live amongst the locals. My family of 5 used to do that each December; just taking off to live amongst the locals where street food is aplenty and warmth and hospitality is everywhere. I enjoy their slow pace of life and how simple things can be.

Everyone in business should read this book:
The Hard Thing About Hard Things, by Ben Horowitz

Shameless plug for your business:
Trehaus is Singapore’s first ever family-friendly coworking space that lets you build a career while prioritising family. If it takes a village to raise a child, then Trehaus is the modern village where you will find a robust community and supportive ecosystem that lets you be an involved parent – never missing a single milestone in your child’s early years – and at the same time do efficient and productive work. We’ve made magic happen in what we’ve created!

How can people connect with you?
[email protected]

This interview is part of the ‘Callum Connect’ series of more than 500 interviews

Callum Laing is an entrepreneur and investor based in Singapore. He has previously started,
built and sold half a dozen businesses and is now a Partner at Unity-Group Private Equity and Co-Founder of The Marketing Group PLC. He is the author two best selling books ‘Progressive Partnerships’ and ‘Agglomerate’.

Connect with Callum here:
twitter.com/laingcallum
linkedin.com/in/callumlaing
Download free copies of his books here: www.callumlaing.com

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Mark Winterton, General Manager of InterContinental Singapore Robertson Quay

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Mark Winterton has dedicated his life to achieving unparalleled and extraordinary guest experiences in the hospitality industry.

What’s your story?
I’m a seasoned hospitality professional with over twenty years international experience launching luxury brands, repositioning existing brands and driving innovation for some of the world’s most successful hotels.

As General Manager of InterContinental® Singapore Robertson Quay, I’m responsible for the strategic positioning of the property as the next generation of the InterContinental hotel brand and have been spearheading the hotel since its opening in October 2017, with the goal of achieving a unique and unrivalled market positioning as Singapore’s most luxurious residential hotel.

I started my career with InterContinental Hotels Group (IHG®) in 1995 and have since been dedicating myself towards achieving perfection. I find immense fulfillment in leading my team towards achieving extraordinary and unparalleled guest experiences.

What excites you most about your industry?
The hospitality industry boasts an extremely dynamic landscape, and we are always seeing new hotels opening alongside the entry of burgeoning brands. This growth has, over time developed positive competition and generated positive driving forces that have elevated the overall standard of the industry in Singapore. The industry has a dynamic landscape. There are many opportunities to bring the right people together and create amazing teams to launch or reposition hotels. The process of creating teams, inspiring individuals and then working together to bring a project to life is where I find the excitement lies.

What’s your connection to Asia?
The lure of Asia has always been very strong for foreign economies and companies, with great accessibility to new opportunities, customers, consumers and clients. My first foray into Asia was back in 2007, when I launched Crowne Plaza Changi Airport in Singapore. Following that, I was also based in Bangkok for a couple of years for the rebranding of Crowne Plaza Bangkok Lumpini Park. Over my years in Asia, I have had the opportunity to truly immerse myself in new cultures, establish new connections with key counterparts and friends; and these have further solidified my interest in and strengthened my connection to Asia.

Favourite city in Asia for business and why?
Definitely Singapore. Commonly known as the gateway to Asia, we’ve been blessed with a stable government, a sound political economy and a comprehensive infrastructure for reliable business operations. With tremendous efforts put in by the Singapore Tourism Board towards elevating the city as an attractive venue for visitors, the growth of Singapore as a key MICE destination, coupled with a cosmopolitan pool of talent, Singapore remains my favourite city in Asia for business.

What’s the best piece of advice you ever received?
“You can never be 100% ready for a new role.” I believe that there will always be room for growth and learning on the job. As long as a person is 80% ready for a new role, the opportunity should be extended. I am a strong believer in the development of people and the grooming of talent, and this piece of advice has allowed me to take more chances on people I’ve worked with and developed over the years.

Who inspires you?
Simon Sinek, a speaker with TED Talk.

What have you just learnt recently that blew you away?
I don’t think I can pinpoint just one lesson learnt recently, as learning is an ongoing process. No matter how small a piece of knowledge may seem, it should be valued. Everyday is a journey of learning and development.

If you had your time again, what would you do differently?
Nothing at all. I don’t believe in regrets and everything that has happened thus far, has had a part to play in who I am and where I stand today.

How do you unwind?
Spending time with friends over relaxed conversations and wine or working my green fingers in my balcony garden.

Favourite Asian destination for relaxation? Why?
Bali. It’s one destination where I’ve always returned to, simply because it offers me the same level of comfort and familiarity each time I return. It’s where I can feel most relaxed, yet still be able to enjoy the vibrant dining scene.

Everyone in business should read this book:
Fierce Conversations by Susan Scott.

Shameless plug for your business:
Officially opened on 12 October 2017, InterContinental Singapore Robertson Quay is the first international luxury hotel brand situated at Robertson Quay. Set amidst a dynamic, sophisticated neighbourhood along the Singapore River, known for its dining options and arts houses, the luxury residential-inspired hotel has been carefully curated by world-­class designers, architects and culinary purveyors. Located minutes away from the CBD, the hotel still maintains a stylish but laid back, relaxed feel in the leafy, upscale neighbourhood of Robertson Quay. The hotel offers 225 luxurious studios and suites, including an expansive Penthouse, which has unparalleled views of both the Singapore River and vibrant city via floor-­to-­ceiling windows.

The residential-­inspired property combines elements from Robertson Quay’s industrial and intriguing past with sleek contemporary finishes whilst seamlessly blending into the residential surrounds. Light-­filled room interiors have been designed to magnify the familiar comforts of home where guests may enjoy bespoke amenities such as a specially designed in-­room cocktail kit.

Established as part of a holistic dining and lifestyle destination, the hotel boasts a wide range of restaurant and bar concepts. Flagship restaurant Publico, representing the central core of Italian culture, is a multi-­concept dining destination comprising a variety of Italian experiences under one roof – a neighbourhood deli and bar and a ristorante with adjoining terrazzo by the river. Other highlights throughout the hotel include New York institution Wolfgang’s Steakhouse by Wolfgang Zwiener, and a bar and dining concept from the team behind Izy Sushi. Over 40 other dining options await at the hotel doorstep, in The Quayside precinct.

How can people connect with you?
LinkedIn: https://www.linkedin.com/in/markwinterton1/

This interview is part of the ‘Callum Connect’ series of more than 500 interviews

Callum Laing is an entrepreneur and investor based in Singapore. He has previously started,
built and sold half a dozen businesses and is now a Partner at Unity-Group Private Equity and Co-Founder of The Marketing Group PLC. He is the author two best selling books ‘Progressive Partnerships’ and ‘Agglomerate’.

Connect with Callum here:
twitter.com/laingcallum
linkedin.com/in/callumlaing
Download free copies of his books here: www.callumlaing.com

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