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Kerrie Phipps, Leadership Coach, Speaker & Author

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Kerrie Phipps coaches leaders and entrepreneurs, writes books and supports others on their journeys through life.

What’s your story?
Growing up on a farm in Australia, I knew that people were always welcome; that if we met someone on the side of the road, they’d most likely be coming home for dinner. School life wasn’t so friendly, and I quickly learned that it really matters to make people feel welcome and included. I began my working life (after childhood farm work) in a dental surgery, where I learned the value of using and remembering people’s names, and the difference it makes to extend a hand of comfort and empathy when someone’s in a vulnerable, uncomfortable or even painful moment. I went on to work in other customer service roles in retail and banking, then youth and community work with regional churches and schools. After my second trip to Thailand volunteering (and Singapore for R&R on the way home) I picked up a virus that hit me hard, and mixed with burnout that was creeping in, eventually I was unable to work. After a very quiet (incapacitated) season I came across the right help, and soon after a new career. I trained as a coach in 2004 and became accredited in 2005. Since then I’ve been coaching leaders and entrepreneurs to think better, make the best decisions and the best connections with others. Writing for magazines led to writing books, and so many conversations built my business and supported many others. My latest book (which is the first in the series) is called DO Talk To Strangers: How To Connect With Anyone, Anywhere. It’s the message I live. I love meeting people and the adventures that are possible as a result. I’m passionate about connecting people, making great things happen, and increasing positivity in the world.

What excites you most about your industry?
The collective impact of thousands of coaching/speaking professionals who inspire people to think more clearly, creatively and collaboratively, is astounding. We are empowering each other and countless more to make the world a brighter, sustainable, compassionate and proactive global community.

What’s your connection to Asia?
I’m a close neighbour. I’m based in Australia and often visit Singapore, the Philippines and other Asian countries. While it might seem a long flight (8 hours from Sydney) it’s less time-consuming than many road trips I’ve done in Australia of 10 – 15 hours one way! I keep coming back, because I love the people, the opportunity to learn, and I keep being asked back – especially since writing a book that’s particularly relevant to a rapidly changing region, to people who are driven to make a positive difference in the world.

Favourite city in Asia for business and why?
Singapore. I learn so much everyday, I’m inspired by what I hear and see. Every street is so interesting, creative and full of people with extraordinary stories and ideas. Business people encourage one another and share resources and experiences. There’s a wonderful vibe of beauty, innovation and growth.

What’s the best piece of advice you ever received?
“When you’re nervous, you’re thinking about yourself.” This observation enabled me to become more self-aware and let go of the apprehension of meeting new people, public speaking and other interactions. Being focused on serving others is liberating!

Who inspires you?
People who speak multiple languages, people who overcome adversity and have a good attitude, my grandparents (all 4 lived well, beyond 95 years of age), my parents, my husband and my son!

What have you just learnt recently that blew you away?
That the installation hanging in Marina Bay Sands Hotel Tower 1 Atrium is made up of platonic solids (cubes, octahedrons, tetrahedrons etc). I didn’t really appreciate that until my 16 year old son pointed it out to me, in awe. (I think I’m in awe of him too.) It’s not a tangle of thin rods – it’s a mathematical marvel of shapes. Next time you’re in there, look up!

If you had your time again, what would you do differently?
Be more curious. Ask for more information and advice. It’s better to ask and learn.

How do you unwind?
In water – pools, beaches, tubs of any size, and floatation tanks! Or simply taking a walk or writing my thoughts out.

Favourite Asian destination for relaxation? Why?
Balesin Island, Philippines. It’s a private member-only island (AND their guests, thankfully) with 7 themed villages from around the world. A drive around is a global day trip of unique beach resorts from Asia to Greece and Italy – and it’s built for relaxation! There’s also a stunning wellness centre with rooftop thalassopools (think seawater jacuzzi’s – perfect for floating in and coming up with brilliant ideas.

Everyone in business should read this book:
DO Talk To Strangers: How To Connect With Anyone, Anywhere. (I’m still learning from it and I wrote it! Connecting with people is how businesses grow!) I have so many useful books on my shelf, from neuroscience books like ‘You Are Not Your Brain’ by Dr Jeffrey Schwartz and leadership books by John Maxwell and Brian Tracy. Leaders are readers.

Shameless plug for your business:
‘Connecting with Confidence’ is the workshop I’ve created for teams to collaborate courageously and effectively and reach out to clients with confident communication. I also work with leaders individually to increase their clarity and confidence in their leadership and astound themselves with their rapid, sustainable, personal growth. Every leader is unique and is the expert in their world. I simply ask the right questions and help the leader hear themselves think their best thoughts, and catch them doing well (they forget to learn from their strengths and wins) and support them to step forward with the brave decisions that they make.

How can people connect with you?
By sending a personal note! (always introduce yourself on Linkedin or Facebook as you send an invitation to connect) https://www.linkedin.com/in/kerriephipps/
https://www.facebook.com/KerriePhipps personal profile
https://www.facebook.com/KerriePhipps1/ public page
www.kerriephipps.com/contact to send me an email
Instagram @kerriephipps

Twitter handle?
@kerriephipps

This interview was part of the Callum Connect’s column found on The Asian Entrepreneur:

CallumConnectsCallum Laing invests and buys small businesses in a range of industries around Asia. He has previously started, built and sold half a dozen businesses and is the founder & owner of Fitness-Buffet a company delivering employee wellness solutions in 12 countries. He is a Director of, amongst others, Key Person of Influence. A 40 week training program for business owners and executives.

Take the ‘Key Person of Influence’ scorecard <http://www.keypersonofinfluence.com/scorecard/>

Connect with Callum here:
twitter.com/laingcallum
linkedin.com/in/callumlaing
Get his free ‘Asia Snapshot’ report from www.callumlaing.com

Callum Connects

Jasmine Tan, Director of Stone Amperor

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Jasmine saves her clients time and effort when doing kitchen fit outs with her biz Stone Amperor.

What’s your story?
I started working in the industry in 2003. I was in a marble and granite supplier company for 5 years. Even though I left the company, I still had customers calling me for my services. I referred them back to my previous company but they refused to because they loved the fast response service that I offered. I realised that customers do look at prices, however most of them prefer quality over quantity. Thus I have decided to establish a sole proprietor company also known as 78 Degrees which later rebranded as Stone Amperor in 2014.

What excites you most about your industry?
The kitchen countertop industry is a very confusing market. There are many brands, materials and prices to choose from. What excites me the most is my ability to help clients choose the best materials and brands within their budgets, whilst saving them time and effort.

What’s your connection to Asia?
I have been in Asia all my life and I love Asia. No matter where you go there is no place like home.


Favourite city in Asia for business and why?
I love Singapore. This is because Singapore has always been a stable country and it is great for doing business. However as it is a small country, it can be really competitive. I believe that if just do your best and give your best to your customers, you can overcome this.

What’s the best piece of advice you ever received?
“Take actions. Learn and improve continuously. An idea without action is just a dream.” This was really good advice that I received from my partner.

Who inspires you?
A very down to earth billionaire from Malaysia, Robert Kuok

What have you just learnt recently that blew you away?
Property is the foundation of every business.

If you had your time again, what would you do differently?
Own instead of renting property for my business.

How do you unwind?
I enjoy going shopping, watching movies and hanging out with friends. I am quite a simple being.

Favourite Asian destination for relaxation? Why?
I love going to Taiwan as I love the culture there. Everyone is so polite and the weather is great.

Everyone in business should read this book:
Sun Tzu, Art of war

Shameless plug for your business:
Perfect top, Perfect price, Perfect life from Stone Amperor

How can people connect with you?
Email me at [email protected]

Twitter handle?
@StoneAmperor

This interview is part of the ‘Callum Connect’ series of more than 500 interviews

Callum Laing is an entrepreneur and investor based in Singapore. He has previously started, built and sold half a dozen businesses and is now a Partner at Unity-Group Private Equity and Co-Founder of The Marketing Group PLC. He is the author two best selling books ‘Progressive Partnerships’ and ‘Agglomerate’.

Connect with Callum here:
twitter.com/laingcallum
linkedin.com/in/callumlaing
Download free copies of his books here: www.callumlaing.com

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Callum Connects

Dextre Teh, Founder of Rebirth Academy

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Dextre Teh is a consultant and marketing guru, helping F&B businesses to tighten their operations and grow their businesses.

What’s your story?
I help frustrated F&B business owners stuck in day to day operation transform from a glorified operator into a real business owner. I’m a 27 year old Singaporean second generation restaurant owner and a F&B business consultant. Entering the industry at 13 years old, I have always been obsessed with operations and systemisation. At the age of 25, I joined the insurance industry and earned a six figure yearly income. However, I left the high pay behind because it was not my passion and returned to the F&B industry. Now I help other F&B companies to tighten operations and grow their businesses with my consulting and marketing services.

What excites you most about your industry?
The food. I’m a big lover of food and even have a YouTube show on food in development. But that aside, it is really about impacting people through food. Creating moments and memories for people, be it a dating couple or families or friends. Providing that refuge from the daily grind of life. So in educating my consulting clients and training their staff to provide a better experience for their customers, I aim to shift the industry in the direction of creating memories instead of just selling food.

What’s your connection to Asia?
I was born and bred in Singapore. I love the culture, the food and travelling in Asia.

Favourite city in Asia for business and why?
Singapore hands down. The environment here is built for businesses to thrive. The government is pro business and the infrastructure is built around supporting business growth. Not to mention the numerous amount of grants available in helping people start and even grow business. If I’m not mistaken, the Singaporean government is the only government in the world that offers grants to home grown businesses for overseas expansion.

What’s the best piece of advice you ever received?
Learning to do things you do not intend to master is a BIG mistake in business. Focus on what you are good at and pay others to do the rest.

Many business owners including myself are so overwhelmed by the 10,000 things that they feel they need to do everyday. We try to do everything ourselves because we think it saves us money. The only thing that, that does for us is overload our schedules and give us mediocre results. Instead we should focus on what we do best and bring in support for the rest.

Who inspires you?
Christopher M Duncan.

At 29, Chris has built multiple 7 figure businesses. He opened me to the possibility of building a business on the thing that I loved and gave me a blueprint of how to do it. He also showed me that being young doesn’t mean you cannot do great things.

Imran Mohammad and Fazil Musa
They are my mentors and inspire me every single day to pursue my dreams, to focus on celebrating life and enjoying the process of getting to where I want to be.

What have you just learnt recently that blew you away?
Time is always more expensive than money. Money, you can earn over and over again but time, once you spend it, will never come back.

If you had your time again, what would you do differently?
I am a firm believer that your experiences shape who you are. I am grateful for every single moment of my life be it the highs or the lows, the successes and the failures because all these experiences have led me to become the person I am and brought me to the place that I’m at so I will probably do things the same way as everything was perfect in its time.

How do you unwind?
Chilling out in a live music bar with a drink in hand, listening to my favourite live band, 53A. Other than that I’m big on retail therapy, buying cool and geeky stuff.

Favourite Asian destination for relaxation? Why?
Bangkok. It feels like a home away from home where the cost of living is relatively low, the food is good and the people are friendly.

Everyone in business should read this book:
Everything you know about business is wrong by Alastair Dryburgh. It is a book that challenges commonly accepted business “truths” and inspires you to go against the grain, think different, take risks and stand your ground in the face of the challenges that will come your way as a business owner.

Shameless plug for your business:
I’m the creator of the world’s first Chilli Crab Challenge. It gained viral celebrity earlier this year with 3 major newspaper features and more than a dozen blog and online publications featuring it in the span of two weeks. In the span of the two weeks, the campaign reached well over a million people in exposure without a single cent spent in ads.

Now I help F&B companies to tighten operations, increase profits and grow their businesses with my consulting and marketing services. Chilli Crab Challenge (https://www.chillicrab.com/nationalday)

How can people connect with you?
You can connect with me on Facebook (www.facebook.com/djtehkh) or visit www.rebirthacademy.sg for more information or book a 10 minute call with me @ www.tinyurl.com/dexclar

This interview is part of the ‘Callum Connect’ series of more than 500 interviews

Callum Laing is an entrepreneur and investor based in Singapore. He has previously started, built and sold half a dozen businesses and is now a Partner at Unity-Group Private Equity and Co-Founder of The Marketing Group PLC. He is the author two best selling books ‘Progressive Partnerships’ and ‘Agglomerate’.

Connect with Callum here:
twitter.com/laingcallum
linkedin.com/in/callumlaing
Download free copies of his books here: www.callumlaing.com

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