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Luis Kho, Founder of BB.TO

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Streamline your life with a click on Luis Kho’s new App.

What’s your story?

BB.TO(幫幫兔), your Personal Assistant provides a convenient and efficient, high-quality, all-round popular, personal assistant service app in China.  It’s core competencies come from a very strong team. Our frontline personnel are all professionally trained by a 5-star international hotel, our customer service team are well-trained by a well-known British lifestyle concierge and most of our IT technical team has worked at SINA.COM for over a decade. As the founder, I have several years business experience and I have great ambitions for BB.TO, the App that every mobile user should have.

What excites you most about your industry?
BB.TO, is the first online personal assistant service app in China. It is comprised of 4 main features: Help Me Buy, Help Me Deliver, Help Me Collect and Help Me Perform. Among these, the Help Me Perform feature, helps resolve all kinds of user issues with a click. This means, at anytime, anywhere, with a click, we’ll be there.  Also our underwriter is one of China’s largest state-owned insurance companies, The People’s Insurance Company (Group) of China Limited.  Our stringent training system contributes to our user a high merit service.  As a pioneer in the industry, we at BB.TO believe that we can enhance our users’ quality of living significantly.

What’s your connection to Asia?
I am from the Philippines, with origins from Fuji, living overseas in China. We have family businesses in China, Hong Kong and Philippines.  With the development of BB.TO, I spend most of my time now in Guangzhou, China, the base of our operations.  After 3 months of starting in Guangzhou, we have expanded to Shanghai, and currently we’re setting up in Beijing, Shenzhen, Chengdu and Hangzhou. Our aim is to gradually outspread BB.TO to every city in China.

LK_BBTO LK_Beckham

Favourite city in Asia for business and why?
Beijing. It is the capital of China and one of the largest cities in the world. It is the center of China’s highest decision-making power and a meeting point of China’s political, cultural, transport, science and technology, economic and finance industries.  Also, I studied in Beijing for 3 years and I have a soft spot for this city.

What’s the best piece of advice you ever received?
It’s from my father’s motto, “Never let your team get hungry, even if you are. Treat your team from the heart, and when in times of difficulty, without a doubt they will walk with you, side by side.”

Who inspires you?
World-renowned entrepreneur, Mr. Jack Ma.  One of his sayings goes, “Today is very cruel, tomorrow is more brutal, the day after is beautiful, however, most people die in tomorrow’s night.”
To become a successful entrepreneur, one must overcome all sorts of difficulties and challenges. One way to do so is to constantly engage in introspection because opportunities are only meant for those who are well-prepared.

What have you just learnt recently that blew you away?
Recently, I was impressed by Mark Zuckerberg’s huge donation to charity.  In light of this, we have just organized a BB.TO Warmth Action, my first time participating in charitable activties.  Through this experience, I have learnt that, at all levels of society, there’re a lot of people who need help and care. I hope that, upon my success I will follow Mark Zuckerberg’s good deed and do the same, and enable people to get over their hard times.

If you had your time again, what would you do differently?
No matter how many chances I’ve got, I would still persist to create BB.TO. For my team and I, our life goal is to ensure BB.TO brings convenience and a higher quality of living to everyone. That means helping users have more time and space to enjoy life.

How do you unwind?
I advocate a good mental and physical health, so work can be done to perfection. Golf is my favorite sport. It allows me to have a close encounter with nature for physical enhancement.  I love to spend time with my family and I enjoy every blissful moment that allows me total relaxation. Due to the expansion of our BB.TO business, resting time has significantly reduced, however, with the knowledge that BB.TO can bring many benefits to others; this keeps me going.

Favourite Asian destination for relaxation? Why?
No specific place.  Due to my hectic workload, even when I’m on holiday, my mind is still thinking about work. Recently I went to Macau. Aside from golf, in Macau, you can enjoy cuisines from around the world, cabaret shows and most important of all, it is close to work and I don’t lose too much time travelling.

Everyone in business should read this book:
Every businessman should read the book on Steve Jobs.  He was a rare genius. Besides his incisive vision and market sensitivity, his dedication to product and passion in the industry make him an inspiring individual to learn from.

Shameless plug for your business:
Not long ago, BB.TO had organized a charitable event, BB.TO Warmth Action. It called on people to care for their families and friends, senior citizens, young ones, disabled, the poor and stray animals. We publicly invited a celebrity, Mr. Wang Sicong, son of China’s richest man Mr. Wang Jianlin, to participate.  Mr. Wang showed his support and even invited his dog to join the Action and it has become the talk of town.

How can people connect with you?
People can go to this website http://bbtu.com.cn to download our App.  BB.TO promotes public participation. Any feedback and suggestions are most welcome. Let’s help BB.TO to provide a better services to the public.

This interview was part of the Callum Connect’s column found on The Asian Entrepreneur:

CallumConnects

Callum Laing invests and buys small businesses in a range of industries around Asia.  He has previously started, built and sold half a dozen businesses and is the founder & owner of Fitness-Buffet a company delivering employee wellness solutions in 12 countries.  He is a Director of, amongst others, Key Person of Influence.  A 40 week training program for business owners and executives.

Take the ‘Key Person of Influence’ scorecard <http://www.keypersonofinfluence.com/scorecard/>

Connect with Callum here:
twitter.com/laingcallum
linkedin.com/in/callumlaing
Get his free ‘Asia Snapshot’ report from www.callumlaing.com

Callum Connects

Elizabeth Wu, Co-founder & COO of Trehaus

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Elizabeth Wu is making work-life integration a reality for working parents in her new family friendly coworking space.

What’s your story?
I co-founded a coworking space in Singapore that comes complete with a child-friendly facility. We’re the first of our kind here and we’ve been making work-life integration a reality for working parents since we opened.

What excites you most about your industry?
We are the first of our kind, and there’s no other coworking space like us. Sure, there are plenty of coworking spaces in Singapore, but we are the pioneers of championing ‘BYO-kid’ to work by creating a conducive workspace and enriching kids play, all under one roof.

What’s your connection to Asia?
I was born and bred in Singapore. I’m a local through and through.

Favourite city in Asia for business and why?
Singapore, of course! It’s safe, well-regulated and has a diverse community. Barriers to entry for starting up a business is low, and generally there is good support for small to medium enterprises and startups, which is great.

What’s the best piece of advice you ever received?
“Life is short. Do stuff that matters.” I think I decided to do “stuff that matters” a long time ago and that’s why I became an educator. When motherhood beckoned, I decided again, to do “stuff that matters” by staying home to be with my kids. Then, I began to desire a meaningful career while raising my kids. So, I decided to take the plunge into entrepreneurship, because I am governed by wanting to “do stuff that matters!”

Who inspires you?
So many people inspire me. My members at Trehaus inspire me with the things they do and the changes they make. But if I have to pick someone, it would be Elim Chew, founder of 77th Street; who is a seasoned entrepreneur. She started from humble beginnings, went through setbacks and never said never to new journeys in entrepreneurship. I love that she always looks for ways to give back to society and mentor the next generation with her wealth of wisdom and experiences.

What have you just learnt recently that blew you away?
I learned the 5-by-5 rule recently: That is, ‘if it’s not going to matter in 5 years, don’t spend more than 5 minutes being upset by it.’ This helps me puts things in perspective, and I try to remember this every time the urge comes to dwell, to brood, to beat myself up or to sweat the small stuff.

If you had your time again, what would you do differently?
I would definitely be more careful with the people I hired to build the team. I’ve learned that it is important to find and build an entrepreneurial team that will plough and work hard alongside the founders. Like Jack Ma once said, “Don’t hire the most qualified candidate. Hire the craziest.” I should have done that right from the start. It would save us so much time and heartache.

How do you unwind?
I take long walks to clear my or I go for a fruitful session of self care, like yoga or a massage.

Favourite Asian destination for relaxation? Why?
I really enjoy getting out of Singapore to the outskirts of Bangkok to live amongst the locals. My family of 5 used to do that each December; just taking off to live amongst the locals where street food is aplenty and warmth and hospitality is everywhere. I enjoy their slow pace of life and how simple things can be.

Everyone in business should read this book:
The Hard Thing About Hard Things, by Ben Horowitz

Shameless plug for your business:
Trehaus is Singapore’s first ever family-friendly coworking space that lets you build a career while prioritising family. If it takes a village to raise a child, then Trehaus is the modern village where you will find a robust community and supportive ecosystem that lets you be an involved parent – never missing a single milestone in your child’s early years – and at the same time do efficient and productive work. We’ve made magic happen in what we’ve created!

How can people connect with you?
[email protected]

This interview is part of the ‘Callum Connect’ series of more than 500 interviews

Callum Laing is an entrepreneur and investor based in Singapore. He has previously started,
built and sold half a dozen businesses and is now a Partner at Unity-Group Private Equity and Co-Founder of The Marketing Group PLC. He is the author two best selling books ‘Progressive Partnerships’ and ‘Agglomerate’.

Connect with Callum here:
twitter.com/laingcallum
linkedin.com/in/callumlaing
Download free copies of his books here: www.callumlaing.com

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Mark Winterton, General Manager of InterContinental Singapore Robertson Quay

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Mark Winterton has dedicated his life to achieving unparalleled and extraordinary guest experiences in the hospitality industry.

What’s your story?
I’m a seasoned hospitality professional with over twenty years international experience launching luxury brands, repositioning existing brands and driving innovation for some of the world’s most successful hotels.

As General Manager of InterContinental® Singapore Robertson Quay, I’m responsible for the strategic positioning of the property as the next generation of the InterContinental hotel brand and have been spearheading the hotel since its opening in October 2017, with the goal of achieving a unique and unrivalled market positioning as Singapore’s most luxurious residential hotel.

I started my career with InterContinental Hotels Group (IHG®) in 1995 and have since been dedicating myself towards achieving perfection. I find immense fulfillment in leading my team towards achieving extraordinary and unparalleled guest experiences.

What excites you most about your industry?
The hospitality industry boasts an extremely dynamic landscape, and we are always seeing new hotels opening alongside the entry of burgeoning brands. This growth has, over time developed positive competition and generated positive driving forces that have elevated the overall standard of the industry in Singapore. The industry has a dynamic landscape. There are many opportunities to bring the right people together and create amazing teams to launch or reposition hotels. The process of creating teams, inspiring individuals and then working together to bring a project to life is where I find the excitement lies.

What’s your connection to Asia?
The lure of Asia has always been very strong for foreign economies and companies, with great accessibility to new opportunities, customers, consumers and clients. My first foray into Asia was back in 2007, when I launched Crowne Plaza Changi Airport in Singapore. Following that, I was also based in Bangkok for a couple of years for the rebranding of Crowne Plaza Bangkok Lumpini Park. Over my years in Asia, I have had the opportunity to truly immerse myself in new cultures, establish new connections with key counterparts and friends; and these have further solidified my interest in and strengthened my connection to Asia.

Favourite city in Asia for business and why?
Definitely Singapore. Commonly known as the gateway to Asia, we’ve been blessed with a stable government, a sound political economy and a comprehensive infrastructure for reliable business operations. With tremendous efforts put in by the Singapore Tourism Board towards elevating the city as an attractive venue for visitors, the growth of Singapore as a key MICE destination, coupled with a cosmopolitan pool of talent, Singapore remains my favourite city in Asia for business.

What’s the best piece of advice you ever received?
“You can never be 100% ready for a new role.” I believe that there will always be room for growth and learning on the job. As long as a person is 80% ready for a new role, the opportunity should be extended. I am a strong believer in the development of people and the grooming of talent, and this piece of advice has allowed me to take more chances on people I’ve worked with and developed over the years.

Who inspires you?
Simon Sinek, a speaker with TED Talk.

What have you just learnt recently that blew you away?
I don’t think I can pinpoint just one lesson learnt recently, as learning is an ongoing process. No matter how small a piece of knowledge may seem, it should be valued. Everyday is a journey of learning and development.

If you had your time again, what would you do differently?
Nothing at all. I don’t believe in regrets and everything that has happened thus far, has had a part to play in who I am and where I stand today.

How do you unwind?
Spending time with friends over relaxed conversations and wine or working my green fingers in my balcony garden.

Favourite Asian destination for relaxation? Why?
Bali. It’s one destination where I’ve always returned to, simply because it offers me the same level of comfort and familiarity each time I return. It’s where I can feel most relaxed, yet still be able to enjoy the vibrant dining scene.

Everyone in business should read this book:
Fierce Conversations by Susan Scott.

Shameless plug for your business:
Officially opened on 12 October 2017, InterContinental Singapore Robertson Quay is the first international luxury hotel brand situated at Robertson Quay. Set amidst a dynamic, sophisticated neighbourhood along the Singapore River, known for its dining options and arts houses, the luxury residential-inspired hotel has been carefully curated by world-­class designers, architects and culinary purveyors. Located minutes away from the CBD, the hotel still maintains a stylish but laid back, relaxed feel in the leafy, upscale neighbourhood of Robertson Quay. The hotel offers 225 luxurious studios and suites, including an expansive Penthouse, which has unparalleled views of both the Singapore River and vibrant city via floor-­to-­ceiling windows.

The residential-­inspired property combines elements from Robertson Quay’s industrial and intriguing past with sleek contemporary finishes whilst seamlessly blending into the residential surrounds. Light-­filled room interiors have been designed to magnify the familiar comforts of home where guests may enjoy bespoke amenities such as a specially designed in-­room cocktail kit.

Established as part of a holistic dining and lifestyle destination, the hotel boasts a wide range of restaurant and bar concepts. Flagship restaurant Publico, representing the central core of Italian culture, is a multi-­concept dining destination comprising a variety of Italian experiences under one roof – a neighbourhood deli and bar and a ristorante with adjoining terrazzo by the river. Other highlights throughout the hotel include New York institution Wolfgang’s Steakhouse by Wolfgang Zwiener, and a bar and dining concept from the team behind Izy Sushi. Over 40 other dining options await at the hotel doorstep, in The Quayside precinct.

How can people connect with you?
LinkedIn: https://www.linkedin.com/in/markwinterton1/

This interview is part of the ‘Callum Connect’ series of more than 500 interviews

Callum Laing is an entrepreneur and investor based in Singapore. He has previously started,
built and sold half a dozen businesses and is now a Partner at Unity-Group Private Equity and Co-Founder of The Marketing Group PLC. He is the author two best selling books ‘Progressive Partnerships’ and ‘Agglomerate’.

Connect with Callum here:
twitter.com/laingcallum
linkedin.com/in/callumlaing
Download free copies of his books here: www.callumlaing.com

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