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Women on Top in Tech – Rosaline Chow Koo, Founder/CEO at CXA Group.

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(Women on Top in Tech is a series about Women Founders, CEOs, and Leaders in technology. It aims to amplify and bring to the fore diversity in leadership in technology.)

Here is my interview with Rosaline Chow Koo, Founder and CEO of CXA GroupCXA’s vision is to unlock wellness in the workplace without firms spending more, by converting existing insurance and healthcare dollars into prevention and disease management. CXA empowers employees to become healthier and reduces HR’s administrative workload while controlling rising healthcare costs.

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What makes you do what you do? Why did you take on this role/start this startup especially since this is perhaps a stretch or challenge for you (or viewed as one since you are not the usual leadership demographics)?

After 5 years of repeatedly justifying business cases to NY HQ at my ex-firm, I was totally obsessed with solving my client’s pain points in Asia.  Since they never invested in Asia, I decided to build my dream on my own and ended up investing $5M of my own money and signing a personal guarantee for another $5M.

How did you rise in the industry you are in?

I was actually hired in at the top as the Asia Pacific leader after disintermediating the brokers since I didn’t think they added any value to me as an insurer. I signed my offer letter the day before they were sued by the Attorney General Eliot Spitzer and had to payout an $800M penalty. So I took over a firm that had only grown to $150M in premiums over 30 years and grew them 800% in 8 years to almost a billion. To achieve this, I changed our value proposition, launched new products and systems, got sibling companies to stop fighting and instead work together on a pan-regional solution and upgraded the talent by moving dozens of people to Asia.  We became the dominant firm in Asia with 50% more market share than the #2.

Do you have a mentor that you look up to in your industries or did you look for one or how did that work?

Yes, I had a mentor who was also a fighter and workaholic, but he left to join a competitor mid-way after fighting for Asia with the global CEO in NYC.

How did you make a match if you and how did you end up being mentored by him?

He was the head of Asia and my boss.  Previously he was the head of Europe and also Canada.

Now as a leader how do you spot, develop, keep, grow and support your talent?

Success in startups is all about having the very best talent. So my job is to aggregate the very best talent in my industry to work together to become the industry leader.  Since we invested heavily in technology and data analytics, we’re attracting those who want to move fast and make a difference.  We’re now investing heavily in the CXA Academy to develop our talent.

Do you consciously or unconsciously support diversity and why?

I consciously support diversity since there are so few women entrepreneurs and executive female leaders. We need more female role models in Asia so I try to speak at relevant events to touch as many people as I can.

What is your take on what it takes to be a great leader in your industry and as a general rule of thumb?

Great leaders can deliver radical change and results by galvanizing a team towards a different vision of the future and have the execution ability to transform a dream into reality.

Advice for others?

My varied experience across countries, companies and functions really helped me to understand business models and to envision a very different future in each industry I entered. My first 10 years gave me a good foundation in people leadership, new product development/product management, operations management and re-engineering, strategic planning and client service quality. Over the last 2 decades, I took on very difficult stretch roles launching new start-ups and transforming legacy businesses so have honed my ability to deliver results. All of these experiences led me to build my own tech start-up now valued at $US100M after launching 3 years ago.  So I encourage people to take on difficult roles outside of their comfort zone to grow their skills and confidence.


To learn more about CXA Group, please see http://www.cxagroup.com/.

I am a huge fan and cheerleader of Women Leaders — If you know of an AMAZING Woman Founder, CEO, Leader in Tech or you are one yourself — Write me here.
AMPLIFY Conscious Business Leadership with me.

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Benjamin Kwan, Co-Founder of TravelClef

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Making music to create a life for his family, Benjamin Kwan, started an online tuition portal and his music business grew from there.

What’s your story?
I am Benjamin and I’m the Co-Founder of TravelClef Group Pte Ltd, a travelling music school that conducts music classes in companies as well as team building with music programmes. We also run an online educational platform which matches private students to freelance music teachers. We also manufacture our own instruments. I started this company in 2011 when I was still a freshman at NUS, majoring in Mechanical Engineering.

I was born to a lower income family, my father drove a taxi and was the sole breadwinner to a family of 7. I have always dreamed of becoming rich so that I could lessen the burden placed on my father and give my family a good life.

After working really hard in my first semester at NUS, my results didn’t reflect the hard work and effort I put in. At the same time, I was left with just $42 in my bank account and it suddenly dawned on me that if I were to graduate with mediocre results, I would probably end up with a mediocre salary as well. I knew I had to do something to gain control of my future.

During that summer break, I read a book “Internet Riches” by Scott Fox and I knew that the only way I could ever start my own business with my last $42 would be to start an online business. That was how our online tuition portal started and after taking 4 days to learn Photoshop and website building on my own, I started the business.

What excites you most about your industry?
Music itself is a constant form of excitement to me as I have always been an avid lover of music. As one of the world’s first travelling music schools, we are always very eager and excited to find innovative ways to a very traditional business model of a music teaching.

What’s your connection to Asia?
I was born and raised in Singapore and I love the fact that despite our diversity in culture, there’s always a common language that we share, music.

Favourite city in Asia for business and why?
Hands down, SINGAPORE! Although we are currently in talks to expand to other regions within Asia, Singapore is the best place for business. I have had friends asking me if they should consider venturing into entrepreneurship in Singapore, my answer is always a big fat YES! There’s a low barrier of entry, and most importantly, the government is very supportive of entrepreneurship.

What’s the best piece of advice you ever received?
I have been blessed by many people and mentors who constantly give me great advice but right now, I would say the best piece of advice that I received would be from Dr Patrick Liew who said, “Work on the business, not in it.” This advice is constantly ringing in my head as I work towards scaling the business.

Who inspires you?
My dad. My dad has always been my inspiration in life, for the amount of sacrifices that he has made for the family and the love he has for us. He was the umbrella for all the storms that my family faced and we were always safe in his shelter. Although my dad passed away after a brief fight with colorectal cancer, the lessons that he imparted to me were very valuable as I build my own family and business.

What have you just learnt recently that blew you away?
You can not buy time, but you can spend money to save time! With this realisation, I was willing to allow myself to spend some money, in order to save more time. Like taking Grab/Uber to shuttle around instead of spending time travelling on public transport. While I spend more money on travelling, I save a lot more time! This doesn’t mean that I spend lavishly and extravagantly, I am still generally prudent with my money.

If you had your time again, what would you do differently?
I would have taken more time to spend with my family and especially my father. While it is important to focus our time to build our businesses, we should always try our best to allocate family time. Because as an entrepreneur, there is no such thing as “after I finish my work,” because our work is never finished. If our work finishes, the business is also finished. But our time with our family is always limited and no matter how much money and how many successes we achieve, we can never use it to trade back the time we have with our family.

How do you unwind?
I am a very simple man. I enjoy TV time with my wife and a simple dinner with my family and friends.

Favourite Asian destination for relaxation? Why?
Batam, it’s close to Singapore and there’s really nothing much to do except for massages and a relaxing resort life. If I travel to other countries for shopping or sightseeing, I am constantly thinking of business and how I can possibly expand to the country I am visiting. But while relaxing at the beach or at a massage, I tend to allow myself to drift into emptiness and just clear my mind of any thoughts.

Everyone in business should read this book:
Work The System, by Sam Carpenter. This book teaches entrepreneurs the importance of creating systems and how to leverage on systems to improve productivity and create more time.

Shameless plug for your business:
If you are looking for a team building programme that your colleagues will enjoy and your bosses will be happy with, you have to consider our programmes at TravelClef! While our programmes are guaranteed fun and engaging, it is also equipped with many team building deliverables and organizational skills.

How can people connect with you?
My email is [email protected] and I am very active on Facebook as well!
https://www.facebook.com/benjamin.christian.kwan

This interview is part of the ‘Callum Connect’ series of more than 500 interviews

Callum Laing is an entrepreneur and investor based in Singapore. He has previously started, built and sold half a dozen businesses and is now a Partner at Unity-Group Private Equity and Co-Founder of The Marketing Group PLC. He is the author two best selling books ‘Progressive Partnerships’ and ‘Agglomerate’.

Connect with Callum here:
twitter.com/laingcallum
linkedin.com/in/callumlaing
Download free copies of his books here: www.callumlaing.com

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Callum Connects

Nadia Al Sheikh, Founder & CEO of Flenco & Deal’n

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Nadia Al Sheikh has created a business module which incorporates philanthropy and business to empower others, and herself, she’s called her business Deal’n.

What’s your story?
My story is mirrored in my work. Flenco and our Singaporean eco skin care brand, “Flen” combines Dead Sea minerals from the lowest point of earth with Chinese medicine, which represents the wisdom and mystics of the east and these things represent my journey. I’m a single mother rediscovering my identity at a low point in life. Throughout my journey, determination, flexibility and assertiveness are the pillars of innovation. Thus Deal’n was born after years of groundwork in volunteering with various NGO’s and pursuing my masters degree. Transforming a vision, into a module that incorporates philanthropy and business, with tools to empower others and empower myself!

What excites you most about your industry?
The endless opportunities for improvement, innovation, creativity, free thinking which is mastered through interaction with other players in the market and customers creating a virtual place for brainstorming and the exchange of ideas. An evolving industry that challenges each and every person to use their skills, talents, expertise and utilise all their abilities to claim a slice of the pie.

What’s your connection to Asia?
Asia and specifically Singapore are my second home. It’s my spiritual and business safe haven that provides fair opportunities for everyone to succeed. If I was back in the Middle East as a single mother, I’m pretty sure my struggle would have been much longer and more difficult, however, it wouldn’t have stopped me from achieving my dreams. Singapore specifically empowered me professionally and Asia spiritually in redefining who I am as a person and understanding myself better.

Favourite city in Asia for business and why?
Singapore, although it’s a very tough and competitive market for entrepreneurs to start a business, it provides them with support and motivation through grants, competitions and subsidising the cost of exhibiting or promotional events to promote their business.

What’s the best piece of advice you ever received?
Success is measured by achieving your own personal goals and dreams and not what others think you should achieve.

Who inspires you?
Those who go unnoticed. From senior citizens, cleaning tables at food courts regardless of their wealth of knowledge and experience to single mothers, who are fighting everyday to overcome the social stigma and manage taking care of their children while earning an income. The amazing people who give their lives to start an NGO to empower others asking for nothing in return except the success of their beneficiaries, the humble members of our community that work in silence changing lives not for the spotlight but for their belief in making the world a better place.

What have you just learnt recently that blew you away?
To step onto the balcony! In order to evaluate situations and understand people’s motivations from different perspectives and even to understand ourselves better we all need to step onto the balcony and become observers rather than participants. It gives you the power to see life through a variety of lenses.

If you had your time again, what would you do differently?
I’d be wiser with my decisions, evaluate situations from different perspectives and believe in myself and my capabilities. That all came with experience and the ups and downs throughout my journey so I guess, to be who I am today I would have accepted the rough times and embraced them because they were my best teachers. So I wouldn’t undo the past but I am changing my future.

How do you unwind?
Meditation, exercising, listening to music, reading a book and a walk in the botanical gardens.

Favourite Asian destination for relaxation? Why?
Maldives, I love the peace and harmony in the simplicity of what it offers; beautiful beaches and wonderful people.

Everyone in business should read this book:
The Wisdom Of Crowds by James Surowiecki

Shameless plug for your business:
Deal’n provides opportunities for all members of the community to utilize their skills, talents, expertise, capabilities and abilities in various ways, aiming at empowering all users to become productive members of their community. Using the services of other users for all to grow and benefit, interact with each other through the Deal’n community, thus enhancing their self esteem, level of confidence and as a result, a more empathetic and happier community!

How can people connect with you?
Through my FB page Nadousheh, my email [email protected]

Twitter handle?
@nadiaalsheikh

This interview is part of the ‘Callum Connect’ series of more than 500 interviews

Callum Laing is an entrepreneur and investor based in Singapore. He has previously started, built and sold half a dozen businesses and is now a Partner at Unity-Group Private Equity and Co-Founder of The Marketing Group PLC. He is the author two best selling books ‘Progressive Partnerships’ and ‘Agglomerate’.

Connect with Callum here:
twitter.com/laingcallum
linkedin.com/in/callumlaing
Download free copies of his books here: www.callumlaing.com

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