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Shaun Heng, Founder of Eatsy

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Shaun Heng founded Eatsy, a collaborative dining app that allows diners to order, pay and split their bill, and they are rewarded with cashback after each meal.

What’s your story?
I started out in investment banking – an industry that I fought hard to enter since my NUS days, doing multiple internships to chalk up the relevant ‘experience points.’ However, I could not shake off the immense sense of unfulfillment. In December 2014, I left without knowing what my next step would be. A chance encounter resulted in me joining RedMart’s corporate development team. This opportunity provided the springboard for me to start my entrepreneurship journey. In September 2016, I left RedMart to pursue Eatsy full-time. With the right team and experienced F&B mentors, we finally launched the app in November 2017.

What excites you most about your industry?
The F&B industry is clearly moving towards a state where consumers (diners) are not just looking for easily accessible and convenient options but also something experiential and rewarding at the same time. Consumer behaviour increasingly dictates the technologies that a restaurant needs to and should adopt. Compared to a few years back, restaurant operators are definitely a lot more receptive to technologies now. Technology is no longer a nice-to-have, it is a competitive edge with your consumers.

What’s your connection to Asia?
Born and raised in Singapore, though I did spend a couple of years in Hong Kong when I was young as my father was based there for work.

Favourite city in Asia for business and why?
Singapore – nothing beats home ground. In addition, the Singapore government provides the right support for startups – we only need to look for it and reach out. Of course, the push for a smart nation and a cashless society is also helping our cause.

What’s the best piece of advice you ever received?
“What’s the worst that can happen?”
Our mind tends to over complicate issues at face value. By asking ourselves this question, we disengage ourselves from the situation and instead take the time to process the information and break down the issue into smaller parts – often at times, the decision is much more obvious than we initially thought it was.

Who inspires you?
My dad. He runs his own business, NeXT Career Consulting Group, as an executive coach and no matter how busy he is at work, he always finds time to come home for dinner and spend time with his family. Having the thirst for knowledge also means that he is always learning something new every single day.

What have you just learnt recently that blew you away?
The tortoise really did win the race against the rabbit! Check out the video online – http://www.dailymail.co.uk/video/news/video-1339626/Slow-steady-wins-race-Tortoise-WINS-against-rabbit.html

If you had your time again, what would you do differently?
Embrace the present a little more!
Throughout my life, I spent too much time dwelling on past mistakes and worrying about the future. As a result, I do not pause and take stock of the many awesome things that is happening in my life currently. As my good friend once said, “Affirm yourself on the progress every day!”

How do you unwind?
When I’m having a tough day, I’ll always try to squeeze in a quick 30 minutes to run in the evening to unwind and regroup my thoughts. However, nothing beats spending time with my loved ones.

Favourite Asian destination for relaxation? Why?
Bali – probably for the same reasons why it’s the favourite Asian destination for so many people. Bali’s just amazing in its own ways. It is the perfect getaway with friends, to laze on the beach with a bottle of beer and recharge.

Everyone in business should read this book:
The Alchemist by Paulo Coelho. My favourite quote – “When you want something, all the universe conspires in helping you to achieve it.” Some call it luck but I believe that if you put all your energy and positive thoughts towards what you want to achieve, you’d be amazed that the eventual outcome will not be too far off from what you had envisioned.

Shameless plug for your business:
Eatsy is a collaborative dining app that allows diners to order, pay and split their bill, and we reward them with cashback after each meal. Think of us as ‘UberEats x Shopback’ for in-dining.
No more flagging down busy waitstaff, splitting cheques manually, or waiting to sign the bill. What’s there not to love?
We connect restaurants to their diners and help them answer the age-old questions of: 1. Who are my diners? 2. What they like to eat? 3. How can I get them back with the right promotions?
Follow us on Facebook and Instagram @eatsyapp.co to find out more!

How can people connect with you?
Linkedin for Business; Instagram for Social

This interview is part of the ‘Callum Connect’ series of more than 500 interviews

Callum Laing is an entrepreneur and investor based in Singapore. He has previously started, built and sold half a dozen businesses and is now a Partner at Unity-Group Private Equity and Co-Founder of The Marketing Group PLC. He is the author two best selling books ‘Progressive Partnerships’ and ‘Agglomerate’.

Connect with Callum here:
twitter.com/laingcallum
linkedin.com/in/callumlaing
Download free copies of his books here: www.callumlaing.com

Callum Connects

Clairine Runtung, Investment Manager of Convergence Ventures

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Early-stage venture capitalist, Clairine Runtung, shares her story and passion for helping build Indonesia’s technology ecosystem. In her role, she helps local entrepreneurs looking to grow their business, while also finding time to coach and mentor young women in venture capital through an organisation she co-founded in early 2017.

What’s your story?
Having lived in 4 different cities within 3 different countries throughout my career working in finance, I had always been drawn to not only numbers but also diversity, people and their stories. When an opportunity came about for me to join a tech VC firm in Jakarta, I jumped at the chance, after working for a number of years in a boutique investment consulting firm, a global asset management firm and a non-profit foundation.

I currently lead the investment team at Convergence Ventures, an Indonesia-based early-stage venture capital fund. My work includes sourcing deals, conducting due diligence, reviewing legal documents and most importantly, working with my colleagues in Investment, HR and Business Development teams to support our founders. My job requires relentless intellectual curiosity, analytical and communication skills, and ultimately passion to help the shaping and building of Indonesia’s tech ecosystem.

Early in 2017, I co-founded a Young Women in VC (renamed SheVC Indonesia in September 2017, as part of the global Pan-Asian SheVC network), focused on networking, mentoring and building a community for junior to mid-level female VCs. Our local membership grew to over 20 people within 6 months, and I personally mentored 3 young women just joining the industry. Aside from tech VC, I am also involved in being a Council for Yayasan Cinta Anak Bangsa, a non-profit organization focusing on youth and education, as well as being a mentor and a judge to a number of local tech startup events and competition. Beginning September, I will be attending Yale School of Management to pursue a 2-year MBA program.

What excites you most about your industry?
The never-ending learning, rapid progress, and people attempting to solve real problems through technology. I cannot wait to see what will unfold within tech-VC space in Indonesia in the next 5-10 years. My team and I think we are following China’s growth trajectory though to get there we need major support from the Government and foreign investors.

What’s your connection to Asia?
I was born and raised in Jakarta, Indonesia. I worked for 2.5 years in Singapore. I was educated in the United States and lived there but I am still very much deeply-rooted in Asia. After grad school, I plan on moving back to Asia for sure.

Favourite city in Asia for business and why?
Jakarta and Singapore for two extremely different reasons.
Jakarta, because the city’s urban challenge actually shapes you to become a resilient hustler. Not to mention the fact that the city has a dynamic tech VC landscape that’s rapidly evolving year by year.
Singapore, because I take pleasure in how efficient, effective and structured the city state is!

What’s the best piece of advice you ever received?
“The only way out is through”
“Leave your mark, build a legacy, no matter how tiny you think it is.”

Who inspires you?
My dad and everyone around me who was not born with silver spoons in their mouth.

What have you just learnt recently that blew you away?
It’s amazing how your body can truly adjust to the power of your mind. I have recently increased the frequency of my Intermittent Fasting routine, from only once a week to twice a week. Essentially, twice in a week I’d fast between 22-24 hours. Though skeptical and challenging at first, after a month, I rarely feel hungry/starving on those two scheduled fasting days. Interestingly, I also feel the most productive at work on days that I am fasting.

If you had your time again, what would you do differently?
Nothing. If there is anything I’d like to tell myself over and over again, is to never regret and to look only forward.

How do you unwind?
Take a hot shower, drink a cup of tea and read a book (I alternate between fiction and non-fiction) or watch videos (I also alternate between entertaining and educating videos). On some days, you can find me winding down over a nice dinner with friends or family.

Favourite Asian destination for relaxation? Why?
Bali, Jogjakarta and Manado. All cities are in Indonesia.
Bali for its beaches, sunshine and the feeling of being surrounded by carefree people. Jogjakarta for its Javanese cultural and heritage. Manado because it’s where my dad was born and where my grandparents live. In my opinion, each city has something different to offer that contributes to my way of relaxing.

Everyone in business should read this book:
The Golden Passport – Duff McDonald

Shameless plug for your business:
Instagram Story and straight up telling friends, acquaintances and even strangers about how awesome the work that I do is.

How can people connect with you?
LinkedIn: https://www.linkedin.com/in/clairineruntung/
Personal email: [email protected]

Twitter handle?
@clairineruntung though I have been inactive for years. I am much more active on LinkedIn these days. Find me on IG @clairineruntung as well.

This interview is part of the ‘Callum Connect’ series of more than 500 interviews

Callum Laing is an entrepreneur and investor based in Singapore. He has previously started,
built and sold half a dozen businesses and is now a Partner at Unity-Group Private Equity and Co-Founder of The Marketing Group PLC. He is the author two best selling books ‘Progressive Partnerships’ and ‘Agglomerate’.

Connect with Callum here:
twitter.com/laingcallum
linkedin.com/in/callumlaing
Download free copies of his books here: www.callumlaing.com

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Callum Connects

Rishabh Singhvi & Varun Saraf, Co-Founders of Why Q

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Surprised by the lack of delivery services available for local Singaporean hawker stall foods, Rishabh and Varun started their own delivery service.

What’s your story?
Varun and I moved to Singapore in 2008 and soon turned into foodies. After completing our studies at SMU, we worked in corporate offices in the Singapore CBD for 4 years. Here, we faced the problem of long queues and found it hard to find feasible delivery options on a day to day basis. We made it our goal to help others like us, so they don’t face the same problem of finding affordable yet tasty options to eat their daily meal. The name asks all those queuing up at food courts and hawker centres a simple question – Why Queue … when we can bring Singapore’s favorite hawker food to you?

What excites you most about your industry?
The Hawker culture is the most exciting and intriguing part of the food industry in Singapore. It is deep-rooted in the local Singapore culture. There is rich variety of cuisines available under one roof, food is delicious and very affordable. We were very surprised how this part of the food industry was completely ignored by other food deliveries.

What’s your connection to Asia?
I was born and brought up in India and have been staying in Singapore for the past 10 years.

Favourite city in Asia for business and why?
The ease of running a start-up and the professionalism makes Singapore my favourite city for business. It has the most business-friendly regulations, low start-up costs and takes only a week to register and get your business going.

What’s the best piece of advice you ever received?
“If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.” – Jeff Bezos

Who inspires you?
Hawker Uncle and Aunties are our Hawker Heroes. Most of the stalls are family-run businesses. The dedication and hard-work that they put in is commendable. They come to the hawker centre at 3am to start preparing food for the day and leave only in the evening after cleaning and washing everything.

What have you just learnt recently that blew you away?
We are leaning so much about our hawker partners through our #HawkersOfSG series, inspired by #HumansOfNewYork. For example, one of our hawker partners was into advertising (until the 2008 recession started, after which he started one of the most popular hawker stalls in the country) while the other used to sell and ride Harley Davidson bikes (and now sells black pepper rice bowls). Their stories and how they turned into our Hawker Heroes continues to inspire us and blow us away.

If you had your time again, what would you do differently?
I think I haven’t reached that stage in life yet where I look back and want to do things differently.

How do you unwind?
Watching and playing football 🙂

Favourite Asian destination for relaxation? Why?
Bali, definitely. One of the most beautiful and chill places.

Everyone in business should read this book:
Zero to One by Peter Thiel

Shameless plug for your business:
Cheapest and largest Hawker Food delivery in Singapore.

How can people connect with you?
On whatsapp at 90268776 or email at [email protected]

Twitter handle?
We’re on Instagram – https://www.instagram.com/whyqsg/ and Facebook – https://www.facebook.com/whyqsg/

This interview is part of the ‘Callum Connect’ series of more than 500 interviews

Callum Laing is an entrepreneur and investor based in Singapore. He has previously started,
built and sold half a dozen businesses and is now a Partner at Unity-Group Private Equity and Co-Founder of The Marketing Group PLC. He is the author two best selling books ‘Progressive Partnerships’ and ‘Agglomerate’.

Connect with Callum here:
twitter.com/laingcallum
linkedin.com/in/callumlaing
Download free copies of his books here: www.callumlaing.com

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