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Shaun Heng, Founder of Eatsy

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Shaun Heng founded Eatsy, a collaborative dining app that allows diners to order, pay and split their bill, and they are rewarded with cashback after each meal.

What’s your story?
I started out in investment banking – an industry that I fought hard to enter since my NUS days, doing multiple internships to chalk up the relevant ‘experience points.’ However, I could not shake off the immense sense of unfulfillment. In December 2014, I left without knowing what my next step would be. A chance encounter resulted in me joining RedMart’s corporate development team. This opportunity provided the springboard for me to start my entrepreneurship journey. In September 2016, I left RedMart to pursue Eatsy full-time. With the right team and experienced F&B mentors, we finally launched the app in November 2017.

What excites you most about your industry?
The F&B industry is clearly moving towards a state where consumers (diners) are not just looking for easily accessible and convenient options but also something experiential and rewarding at the same time. Consumer behaviour increasingly dictates the technologies that a restaurant needs to and should adopt. Compared to a few years back, restaurant operators are definitely a lot more receptive to technologies now. Technology is no longer a nice-to-have, it is a competitive edge with your consumers.

What’s your connection to Asia?
Born and raised in Singapore, though I did spend a couple of years in Hong Kong when I was young as my father was based there for work.

Favourite city in Asia for business and why?
Singapore – nothing beats home ground. In addition, the Singapore government provides the right support for startups – we only need to look for it and reach out. Of course, the push for a smart nation and a cashless society is also helping our cause.

What’s the best piece of advice you ever received?
“What’s the worst that can happen?”
Our mind tends to over complicate issues at face value. By asking ourselves this question, we disengage ourselves from the situation and instead take the time to process the information and break down the issue into smaller parts – often at times, the decision is much more obvious than we initially thought it was.

Who inspires you?
My dad. He runs his own business, NeXT Career Consulting Group, as an executive coach and no matter how busy he is at work, he always finds time to come home for dinner and spend time with his family. Having the thirst for knowledge also means that he is always learning something new every single day.

What have you just learnt recently that blew you away?
The tortoise really did win the race against the rabbit! Check out the video online – http://www.dailymail.co.uk/video/news/video-1339626/Slow-steady-wins-race-Tortoise-WINS-against-rabbit.html

If you had your time again, what would you do differently?
Embrace the present a little more!
Throughout my life, I spent too much time dwelling on past mistakes and worrying about the future. As a result, I do not pause and take stock of the many awesome things that is happening in my life currently. As my good friend once said, “Affirm yourself on the progress every day!”

How do you unwind?
When I’m having a tough day, I’ll always try to squeeze in a quick 30 minutes to run in the evening to unwind and regroup my thoughts. However, nothing beats spending time with my loved ones.

Favourite Asian destination for relaxation? Why?
Bali – probably for the same reasons why it’s the favourite Asian destination for so many people. Bali’s just amazing in its own ways. It is the perfect getaway with friends, to laze on the beach with a bottle of beer and recharge.

Everyone in business should read this book:
The Alchemist by Paulo Coelho. My favourite quote – “When you want something, all the universe conspires in helping you to achieve it.” Some call it luck but I believe that if you put all your energy and positive thoughts towards what you want to achieve, you’d be amazed that the eventual outcome will not be too far off from what you had envisioned.

Shameless plug for your business:
Eatsy is a collaborative dining app that allows diners to order, pay and split their bill, and we reward them with cashback after each meal. Think of us as ‘UberEats x Shopback’ for in-dining.
No more flagging down busy waitstaff, splitting cheques manually, or waiting to sign the bill. What’s there not to love?
We connect restaurants to their diners and help them answer the age-old questions of: 1. Who are my diners? 2. What they like to eat? 3. How can I get them back with the right promotions?
Follow us on Facebook and Instagram @eatsyapp.co to find out more!

How can people connect with you?
Linkedin for Business; Instagram for Social

This interview is part of the ‘Callum Connect’ series of more than 500 interviews

Callum Laing is an entrepreneur and investor based in Singapore. He has previously started, built and sold half a dozen businesses and is now a Partner at Unity-Group Private Equity and Co-Founder of The Marketing Group PLC. He is the author two best selling books ‘Progressive Partnerships’ and ‘Agglomerate’.

Connect with Callum here:
twitter.com/laingcallum
linkedin.com/in/callumlaing
Download free copies of his books here: www.callumlaing.com

Callum Connects

Elizabeth Wu, Co-founder & COO of Trehaus

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Elizabeth Wu is making work-life integration a reality for working parents in her new family friendly coworking space.

What’s your story?
I co-founded a coworking space in Singapore that comes complete with a child-friendly facility. We’re the first of our kind here and we’ve been making work-life integration a reality for working parents since we opened.

What excites you most about your industry?
We are the first of our kind, and there’s no other coworking space like us. Sure, there are plenty of coworking spaces in Singapore, but we are the pioneers of championing ‘BYO-kid’ to work by creating a conducive workspace and enriching kids play, all under one roof.

What’s your connection to Asia?
I was born and bred in Singapore. I’m a local through and through.

Favourite city in Asia for business and why?
Singapore, of course! It’s safe, well-regulated and has a diverse community. Barriers to entry for starting up a business is low, and generally there is good support for small to medium enterprises and startups, which is great.

What’s the best piece of advice you ever received?
“Life is short. Do stuff that matters.” I think I decided to do “stuff that matters” a long time ago and that’s why I became an educator. When motherhood beckoned, I decided again, to do “stuff that matters” by staying home to be with my kids. Then, I began to desire a meaningful career while raising my kids. So, I decided to take the plunge into entrepreneurship, because I am governed by wanting to “do stuff that matters!”

Who inspires you?
So many people inspire me. My members at Trehaus inspire me with the things they do and the changes they make. But if I have to pick someone, it would be Elim Chew, founder of 77th Street; who is a seasoned entrepreneur. She started from humble beginnings, went through setbacks and never said never to new journeys in entrepreneurship. I love that she always looks for ways to give back to society and mentor the next generation with her wealth of wisdom and experiences.

What have you just learnt recently that blew you away?
I learned the 5-by-5 rule recently: That is, ‘if it’s not going to matter in 5 years, don’t spend more than 5 minutes being upset by it.’ This helps me puts things in perspective, and I try to remember this every time the urge comes to dwell, to brood, to beat myself up or to sweat the small stuff.

If you had your time again, what would you do differently?
I would definitely be more careful with the people I hired to build the team. I’ve learned that it is important to find and build an entrepreneurial team that will plough and work hard alongside the founders. Like Jack Ma once said, “Don’t hire the most qualified candidate. Hire the craziest.” I should have done that right from the start. It would save us so much time and heartache.

How do you unwind?
I take long walks to clear my or I go for a fruitful session of self care, like yoga or a massage.

Favourite Asian destination for relaxation? Why?
I really enjoy getting out of Singapore to the outskirts of Bangkok to live amongst the locals. My family of 5 used to do that each December; just taking off to live amongst the locals where street food is aplenty and warmth and hospitality is everywhere. I enjoy their slow pace of life and how simple things can be.

Everyone in business should read this book:
The Hard Thing About Hard Things, by Ben Horowitz

Shameless plug for your business:
Trehaus is Singapore’s first ever family-friendly coworking space that lets you build a career while prioritising family. If it takes a village to raise a child, then Trehaus is the modern village where you will find a robust community and supportive ecosystem that lets you be an involved parent – never missing a single milestone in your child’s early years – and at the same time do efficient and productive work. We’ve made magic happen in what we’ve created!

How can people connect with you?
[email protected]

This interview is part of the ‘Callum Connect’ series of more than 500 interviews

Callum Laing is an entrepreneur and investor based in Singapore. He has previously started,
built and sold half a dozen businesses and is now a Partner at Unity-Group Private Equity and Co-Founder of The Marketing Group PLC. He is the author two best selling books ‘Progressive Partnerships’ and ‘Agglomerate’.

Connect with Callum here:
twitter.com/laingcallum
linkedin.com/in/callumlaing
Download free copies of his books here: www.callumlaing.com

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Callum Connects

Mark Winterton, General Manager of InterContinental Singapore Robertson Quay

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Mark Winterton has dedicated his life to achieving unparalleled and extraordinary guest experiences in the hospitality industry.

What’s your story?
I’m a seasoned hospitality professional with over twenty years international experience launching luxury brands, repositioning existing brands and driving innovation for some of the world’s most successful hotels.

As General Manager of InterContinental® Singapore Robertson Quay, I’m responsible for the strategic positioning of the property as the next generation of the InterContinental hotel brand and have been spearheading the hotel since its opening in October 2017, with the goal of achieving a unique and unrivalled market positioning as Singapore’s most luxurious residential hotel.

I started my career with InterContinental Hotels Group (IHG®) in 1995 and have since been dedicating myself towards achieving perfection. I find immense fulfillment in leading my team towards achieving extraordinary and unparalleled guest experiences.

What excites you most about your industry?
The hospitality industry boasts an extremely dynamic landscape, and we are always seeing new hotels opening alongside the entry of burgeoning brands. This growth has, over time developed positive competition and generated positive driving forces that have elevated the overall standard of the industry in Singapore. The industry has a dynamic landscape. There are many opportunities to bring the right people together and create amazing teams to launch or reposition hotels. The process of creating teams, inspiring individuals and then working together to bring a project to life is where I find the excitement lies.

What’s your connection to Asia?
The lure of Asia has always been very strong for foreign economies and companies, with great accessibility to new opportunities, customers, consumers and clients. My first foray into Asia was back in 2007, when I launched Crowne Plaza Changi Airport in Singapore. Following that, I was also based in Bangkok for a couple of years for the rebranding of Crowne Plaza Bangkok Lumpini Park. Over my years in Asia, I have had the opportunity to truly immerse myself in new cultures, establish new connections with key counterparts and friends; and these have further solidified my interest in and strengthened my connection to Asia.

Favourite city in Asia for business and why?
Definitely Singapore. Commonly known as the gateway to Asia, we’ve been blessed with a stable government, a sound political economy and a comprehensive infrastructure for reliable business operations. With tremendous efforts put in by the Singapore Tourism Board towards elevating the city as an attractive venue for visitors, the growth of Singapore as a key MICE destination, coupled with a cosmopolitan pool of talent, Singapore remains my favourite city in Asia for business.

What’s the best piece of advice you ever received?
“You can never be 100% ready for a new role.” I believe that there will always be room for growth and learning on the job. As long as a person is 80% ready for a new role, the opportunity should be extended. I am a strong believer in the development of people and the grooming of talent, and this piece of advice has allowed me to take more chances on people I’ve worked with and developed over the years.

Who inspires you?
Simon Sinek, a speaker with TED Talk.

What have you just learnt recently that blew you away?
I don’t think I can pinpoint just one lesson learnt recently, as learning is an ongoing process. No matter how small a piece of knowledge may seem, it should be valued. Everyday is a journey of learning and development.

If you had your time again, what would you do differently?
Nothing at all. I don’t believe in regrets and everything that has happened thus far, has had a part to play in who I am and where I stand today.

How do you unwind?
Spending time with friends over relaxed conversations and wine or working my green fingers in my balcony garden.

Favourite Asian destination for relaxation? Why?
Bali. It’s one destination where I’ve always returned to, simply because it offers me the same level of comfort and familiarity each time I return. It’s where I can feel most relaxed, yet still be able to enjoy the vibrant dining scene.

Everyone in business should read this book:
Fierce Conversations by Susan Scott.

Shameless plug for your business:
Officially opened on 12 October 2017, InterContinental Singapore Robertson Quay is the first international luxury hotel brand situated at Robertson Quay. Set amidst a dynamic, sophisticated neighbourhood along the Singapore River, known for its dining options and arts houses, the luxury residential-inspired hotel has been carefully curated by world-­class designers, architects and culinary purveyors. Located minutes away from the CBD, the hotel still maintains a stylish but laid back, relaxed feel in the leafy, upscale neighbourhood of Robertson Quay. The hotel offers 225 luxurious studios and suites, including an expansive Penthouse, which has unparalleled views of both the Singapore River and vibrant city via floor-­to-­ceiling windows.

The residential-­inspired property combines elements from Robertson Quay’s industrial and intriguing past with sleek contemporary finishes whilst seamlessly blending into the residential surrounds. Light-­filled room interiors have been designed to magnify the familiar comforts of home where guests may enjoy bespoke amenities such as a specially designed in-­room cocktail kit.

Established as part of a holistic dining and lifestyle destination, the hotel boasts a wide range of restaurant and bar concepts. Flagship restaurant Publico, representing the central core of Italian culture, is a multi-­concept dining destination comprising a variety of Italian experiences under one roof – a neighbourhood deli and bar and a ristorante with adjoining terrazzo by the river. Other highlights throughout the hotel include New York institution Wolfgang’s Steakhouse by Wolfgang Zwiener, and a bar and dining concept from the team behind Izy Sushi. Over 40 other dining options await at the hotel doorstep, in The Quayside precinct.

How can people connect with you?
LinkedIn: https://www.linkedin.com/in/markwinterton1/

This interview is part of the ‘Callum Connect’ series of more than 500 interviews

Callum Laing is an entrepreneur and investor based in Singapore. He has previously started,
built and sold half a dozen businesses and is now a Partner at Unity-Group Private Equity and Co-Founder of The Marketing Group PLC. He is the author two best selling books ‘Progressive Partnerships’ and ‘Agglomerate’.

Connect with Callum here:
twitter.com/laingcallum
linkedin.com/in/callumlaing
Download free copies of his books here: www.callumlaing.com

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